Billing Specialist
FATHOM
Company History: Fathom is one of the largest digital manufacturing platforms offering on-demand manufacturing in North America. With more than 90 large-platform industrial-grade 3D printing machines and a national footprint with more than 500,000 square feet of manufacturing capacity across 7 facilities, Fathom seamlessly blends in-house capabilities across plastic and metal additive technologies, CNC machining, injection molding & tooling, urethane casting, sheet metal fabrication, and design and engineering.
With over 50 years of industry experience, Fathom is at the forefront of the industry 4.0 digital manufacturing revolution serving clients in the technology, defense, aerospace, medical, automotive and IOT sectors. Fathom’s extensive certifications include ISO 9001:2015, ISO 9001:2015 Design, ISO 13485:2016, AS9100:2016, NIST 800-171 and ITAR.
The Billing Specialist is responsible for preparing accurate and timely customer invoices while supporting accounts receivable operations, including customer setup, cash application, collections, customer account maintenance, credit memo processing, and related reporting. This position partners with Sales, Operations, Customer Service, and Finance to ensure billing accuracy, timely cash collection, and exceptional customer service.
Billing Specialist Key Responsibilities:
- Billing
- Prepare accurate and timely customer invoices using internal systems.
- Verify customer master data, pricing, quantities, freight, sales tax, and other required billing information.
- Ensure customer purchase orders or other required documentation are received prior to invoicing.
- Meet month-end billing cut-off deadlines to ensure proper revenue recognition.
- Accounts Receivable & Collections
- Set up new customers in the ERP system and validate required supporting documentation.
- Apply customer payments accurately and research unapplied cash.
- Maintain accurate customer account records and supporting documentation.
- Send customer statements on a regular basis.
- Monitor accounts receivable aging and follow up on past due balances.
- Communicate professionally with customers by phone and email to resolve outstanding balances and payment inquiries.
- Follow established guidelines to update account status and meet collection goals.
- Customer Service & Reporting
- Coordinate customer inquiries with Sales and internal departments to resolve billing or payment issues.
- Research and process approved credit memos and credit/rebill transactions.
- Prepare weekly, monthly, and ad hoc billing and accounts receivable reports.
- Participate in special projects and continuous process improvement initiatives.
- Perform other duties as assigned.
What we offer:
Health Benefits: Medical, dental, and vision coverage. Company paid for Life insurance, short-term and long-term disability insurance.
Additional Benefits: Paid time off, Floating Holidays, Volunteer time off, and sick time off (depending on state of employment). 401k Plan
Employee Perks: Discounts on products and services.
Equal Opportunity Employer/Veterans/Disabled
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Equal employment opportunity, including veterans and individuals with disabilities.
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