Senior Manager, Server Service Delivery

Are you an experienced infrastructure leader who thrives at the intersection of technology operations, service excellence, and strategic governance? Join our IT organization and lead the delivery, performance, and ongoing improvement of hardware, data management, and recovery systems supporting crucial business operations! The Senior Manager, Server Service Delivery Manager is a hybrid role located in Richmond, VA, but we are open to a remote working arrangement.

In this role, you will provide leadership and oversight for enterprise server infrastructure services spanning on-premises, abstracted, cloud-operated, and coordinated environments. This role is accountable for operational performance, service quality, vendor execution, compliance, risk management, and sustained improvement across computing, data retention, and recovery platforms. You will work closely with engineering, architecture, cybersecurity, cloud, application, audit, and business teams to ensure infrastructure services are secure, resilient, and aligned with enterprise technology priorities.

What you will be doing:

• Leading enterprise server, storage, and backup services, ensuring availability, reliability, performance, and operational excellence across business-critical environments.
• Coordinating service delivery for Windows, Linux, virtualized, cloud, and combined on-premises and cloud infrastructure platforms while maintaining compliance with service levels and technical standards.
• Directing operational governance activities, including monitoring, leading system patches, resolving security vulnerabilities, disaster recovery readiness, configuration management, and infrastructure lifecycle planning.
• Delivering executive-level reporting and operational reviews that provide transparency into service performance, risks, compliance status, incident trends, and improvement opportunities.
• Running vendor and managed service provider relationships, driving accountability for service quality, contractual commitments, blocking issues, and continuous improvement.
• Leading coordination of release readiness, production acceptance, transition-to-support activities, and cutover planning for infrastructure initiatives.
• Driving audit, compliance, and risk management efforts, including access governance, control evidence, remediation tracking, backup validation, and recovery testing.
• Championing automation, standardization, process maturity, and technical debt reduction initiatives that strengthen operational efficiency, resiliency, and cost effectiveness.

We want you to have:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field; equivalent experience considered. Master's degree preferred.
• 8+ years in infrastructure operations, server engineering, technology operations, managed services, or related disciplines supporting enterprise-scale environments.
• 3+ years of experience leading service delivery, operational governance, vendor management, or enterprise infrastructure service ownership.
• Strong knowledge of Windows Server, Linux, virtualization technologies, cloud and hybrid infrastructure, monitoring platforms, patch management, vulnerability remediation, and disaster recovery practices.
• Experience leading ITIL-based processes, including incident, problem, change, configuration, capacity, availability, request, and service level management.
• Expertise supporting enterprise storage and backup environments, including SAN/NAS technologies, storage arrays, replication, snapshot management, Rubrik, Commvault, HYCU, IBM TSM, and related platforms.
• Solid understanding of compliance, audit, access governance, operational risk management, disaster recovery planning, and Recovery Time and Recovery Point Objective requirements.
• Validated ability to lead multi-functional teams, communicate effectively with technical and executive partners, and leverage tools such as ServiceNow, CMDB, Power BI, and operational reporting platforms.

The starting salary is based on but not limited to experience, knowledge, and qualifications in determining compensation decisions. The Salary Range for this position is: $132,500.00 - $202,100.00.    

Why You’ll Love Building Your Career at Altria

At Altria, we believe a great career starts with feeling supported — both at work and in life. Here’s what you’ll find here:

• Work where life works for you — with flexible and remote options that fit your world, not the other way around.
• Own your time — start with 15 days of paid time off, 13 paid holidays, 2 floating holiday days, and a 37.5-hour workweek so you can recharge and live fully
• A place where you belong — where your ideas are welcomed, your growth is encouraged, and your impact is real
• Get recognized for your work – annual merit increases and performance bonus
• A future you can count on — 401(k) matching from day one; plus Deferred Profit Sharing, an annual company contribution in an amount equal to 13%-17% of your base salary
• Help with your goals — get help with student loan repayment assistance, attend a conference, or gain a new certification with professional development stipends
• Support for what matters most — comprehensive medical, dental, and vision coverage for you and your family
• Celebrating your milestones — paid parental and bonding leave for life’s biggest moments.
• Wellness that goes beyond work — programs that care for your whole well-being at whatever stage you are in your life
• A culture that gives back — paid volunteer days and a shared commitment to making a difference

At Altria, we offer more than benefits — we offer a career that fits your life, rewards your ambition, and celebrates your impact.

This position is not eligible for sponsorship.