Inside Sales

Job Description:

• Manage house accounts by serving as the main point of contact, handling day‑to‑day requests, and keeping customer information up to date.
• Process and enter customer orders accurately and promptly, verifying product availability, pricing, and details before submitting.
• Monitor order status and proactively resolve issues such as backorders, discrepancies, shipping delays, or missing information.
• Provide customer service support by answering inquiries, troubleshooting order‑related problems, and delivering timely updates.
• Coordinate with internal teams (sales, logistics, operations, warehouse) to ensure smooth order fulfillment and resolve escalated issues.
• Support the sales team with quotes, documentation, reporting, and customer information as needed.
• Maintain accurate records of orders, customer interactions, and account updates while generating reports when required.
• Contribute to process improvements to enhance order accuracy, turnaround times, and the customer experience.