Customer Service Representative

We are looking for a Customer Service Representative to support guest-facing airport assistance operations for a Contract position based in New York. In this role, you will provide a welcoming and attentive experience for travelers, help address service-related questions, and coordinate smoothly with on-site teams during scheduled event support activities. This opportunity is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and delivers dependable customer care throughout each shift.

Responsibilities:
• Welcome arriving and departing guests in the airport environment and provide courteous assistance throughout their experience.
• Respond to customer questions with clear, accurate information and help resolve routine service concerns in a timely manner.
• Handle inbound and outbound communications effectively while maintaining a positive and helpful approach.
• Support order-related or service-related data entry tasks with strong attention to accuracy and detail.
• Coordinate with event and site teams to ensure scheduled coverage is maintained at designated airport locations.
• Monitor guest needs during assigned shifts and escalate complex issues to the appropriate contact when necessary.
• Maintain organized records of interactions, requests, and service updates to support smooth daily operations.
• Represent the organization effectively at all times while working in a high-traffic public setting.

Qualifications:

• Previous experience in customer service, call center support, or a similar client-facing role.
• Ability to manage inbound and outbound calls with professionalism and strong listening skills.
• Experience entering and updating information accurately in tracking or order management systems.
• Strong verbal communication skills and the ability to interact confidently with a diverse customer base.
• Comfortable working in busy, fast-moving environments where responsiveness is essential.
• Dependable attendance and the flexibility to work scheduled assignment dates and hours.
• Strong problem-solving skills with the ability to remain calm and service-focused under pressure.

Compensation

$18.00-$21.00 Hourly

About Us

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