Medical Customer Service Rep

We are looking for a Medical Customer Service Rep to support healthcare provider engagement and medical record coordination across Jersey City, New Jersey. This Long-term Contract opportunity is ideal for someone who enjoys working directly with physician offices, managing field-based outreach, and keeping record collection efforts moving efficiently. The person in this role will serve as a key link between provider locations and internal teams, helping maintain accurate documentation, strong relationships, and compliant processes within the insurance industry.

Responsibilities:
• Develop productive working relationships with physician practices, office administrators, and medical records staff to support ongoing record collection efforts.
• Coordinate the gathering of medical documentation from healthcare providers and follow through to ensure timely receipt and completeness.
• Plan and carry out in-person visits within the assigned territory to strengthen provider partnerships and address outstanding retrieval needs.
• Partner with internal operational teams to troubleshoot barriers, resolve service issues, and improve the efficiency of outreach activities.
• Maintain detailed activity logs, status updates, and supporting documentation to monitor progress and support accurate reporting.
• Identify workflow gaps and recommend practical improvements that help standardize field operations and support scalable processes.
• Uphold organizational policies and compliance expectations throughout all provider interactions and records handling activities.

Qualifications:

• 3–5 years of experience in healthcare operations, provider support, account management, medical records, field outreach, or another client-facing healthcare environment.
• Strong communication and interpersonal skills with the ability to build trust across provider offices and internal teams.
• Ability to organize territory-based work independently while managing multiple priorities and follow-up activities.
• Experience handling operational issues, coordinating with several stakeholders, and driving timely resolution.
• Willingness and ability to travel frequently within the assigned service area.
• Familiarity with basic medical terminology and healthcare-related customer service practices.
• Background in call center support, patient interaction, inbound service environments, or patient billing is beneficial.
• Preferred experience includes medical records retrieval, provider outreach, Medicare Advantage, health plan operations, risk adjustment, quality programs, or process improvement initiatives.

Compensation

$23.75-$27.50 Hourly

About Us

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