Customer Service Representative

We are looking for a Customer Service Representative to join a manufacturing team in Charleston, South Carolina in a contract-to-permanent capacity. This role focuses on delivering responsive support to customers, managing order activity with accuracy, and serving as a dependable link between clients and internal teams. The ideal candidate brings strong communication skills, sound judgment in fast-paced situations, and a commitment to maintaining high service standards across every interaction.

Responsibilities:
• Build and maintain positive working relationships with customers by providing timely, attentive support across phone and email interactions.
• Process incoming customer orders from start to finish, including updates, revisions, and other requested changes for assigned accounts.
• Partner with internal departments and cross-functional teams, both locally and internationally, to ensure customer orders are handled accurately and efficiently.
• Address customer concerns and complaints promptly, working closely with sales and other stakeholders to drive effective resolution.
• Support accounts receivable activities by coordinating with the assigned team to help monitor payment-related matters and customer account status.
• Provide accurate order, account, and service information to team members so decisions and follow-up actions are based on reliable details.
• Use company systems and standard business applications consistently to document activity, manage customer data, and complete daily tasks.
• Follow company policies, procedures, and service expectations while adapting to additional duties as business priorities require.

Qualifications:

• High school diploma or equivalent practical experience in customer service, order management, or a related business support role.
• Strong verbal and written communication skills with the ability to interact effectively with customers and internal teams.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Experience with ERP or order processing systems such as SAP is preferred.
• Ability to stay organized, manage multiple priorities, and meet deadlines while maintaining a high level of customer service.
• Capable of working independently within established guidelines and completing assignments with minimal supervision.
• Willingness and ability to travel domestically and internationally when required, including compliance with customer or country-specific entry requirements.

Compensation

$20.00-$25.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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