Customer Service Representative

We are looking for a Customer Service Representative to support a manufacturing organization in Syracuse, New York. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing order-related requests, and working closely with internal teams to keep service operations running smoothly. In this role, you will serve as a key point of contact for customer communications while ensuring accuracy, responsiveness, and compliance with company standards.

Responsibilities:
• Respond to customer questions about product details, order progress, and service-related matters with accuracy and professionalism.
• Enter new orders and update existing order information in line with established procedures and documentation requirements.
• Coordinate with internal departments such as operations, sales, and logistics to address customer requests and move issues toward resolution.
• Escalate customer concerns to the appropriate teams when needed, ensuring timely follow-up and clear communication throughout the process.
• Conduct export compliance checks according to company guidelines before processing applicable transactions.
• Examine purchase orders, customer agreements, and related terms to confirm completeness and alignment with business requirements.
• Handle inbound and outbound customer communications to provide updates, clarify order information, and support ongoing account needs.

Qualifications:

• At least 1 year of experience in customer service, order processing, or a similar support role.
• Strong ability to manage inbound and outbound calls in a customer-focused and detail-oriented manner.
• Experience entering orders and making order changes with a high level of accuracy.
• Clear written and verbal communication skills for working with customers and internal stakeholders.
• Comfortable reviewing documents such as purchase orders and contractual terms with attention to detail.
• Ability to prioritize multiple requests and maintain responsiveness in a fast-paced environment.
• Proficiency in standard business systems and tools used for customer support and order management.

Compensation

$19.00-$20.00 Hourly

About Us

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