Collections Specialist

Commercial Collections Specialist (Contract-to-Hire)

Location: North of Downtown Indianapolis, IN

Schedule: Hybrid (3 days in office, 2 days remote after training)

Employment Type: Contract-to-Hire

Our client, a growing service-based organization located just north of downtown Indianapolis, is seeking a Commercial Collections Specialist to join their team on a contract-to-hire basis. This position is ideal for a professional who enjoys building relationships with customers while maintaining a strong focus on collections, account resolution, and cash flow management.

The role will be fully in-office during the initial 3–4 week training period and will transition to a hybrid schedule of 3 days in the office and 2 days remote once training is successfully completed.

Key Responsibilities

• Manage a portfolio of commercial accounts and ensure timely collection of outstanding balances
• Contact customers via phone and email to resolve past-due invoices and payment discrepancies
• Research, identify, and resolve billing issues that may impact payment timelines
• Monitor accounts receivable aging reports and prioritize collection efforts
• Maintain detailed collection notes and customer communication records
• Collaborate with internal departments including billing, customer service, and operations to resolve account issues
• Negotiate payment arrangements when appropriate and follow up to ensure commitments are met
• Reconcile customer accounts and investigate unapplied payments or deductions
• Assist with month-end reporting and collections-related projects as needed

What You'll Gain

• Opportunity to join a stable and growing Indianapolis-area organization
• Hybrid work schedule after training
• Collaborative team environment
• Potential for permanent employment based on performance and business need

If you're a motivated collections professional looking for your next opportunity, we'd love to hear from you. Apply today to learn more.

Qualifications:

Qualifications

• 2+ years of commercial collections, accounts receivable, or business-to-business collections experience
• Strong communication and customer relationship management skills
• Ability to effectively handle difficult conversations while maintaining professionalism
• Experience reviewing aging reports and managing high-volume account portfolios
• Proficiency with Microsoft Excel and ERP/accounting systems
• Strong attention to detail and problem-solving abilities
• Ability to work independently and prioritize competing deadlines

Preferred Qualifications

• Experience in a service-based industry
• Background in accounts receivable, cash applications, or credit and collections
• Experience working with large customer accounts and resolving payment disputes

Compensation

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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