A/R Recovery Representative I (Tier II)

We are looking for an A/R Recovery Representative I (Tier II) to support invoice recovery efforts and deliver responsive service to both internal teams and external clients in Rochester, New York. This Long-term Contract position focuses on resolving delinquent accounts, handling billing concerns, and protecting company revenue through timely, accurate follow-up. The ideal candidate brings a strong customer service mindset, sound judgment, and the ability to work across payroll, HR, and finance-related matters with professionalism and attention to detail.

Responsibilities:
• Manage overdue receivables by researching account status, following up on outstanding balances, and driving timely payment resolution.
• Respond to billing questions and disputed charges by reviewing available documentation, identifying root causes, and coordinating appropriate next steps.
• Support revenue protection efforts by balancing collection effectiveness with a positive customer experience for internal and external stakeholders.
• Build working knowledge of company offerings, including payroll, human resources services, and related service portfolios, to handle account issues accurately.
• Apply established departmental guidelines and workflow standards to ensure daily activities remain compliant and properly documented.
• Partner with clients, business contacts, and internal teams to explain the resolution process and help clarify account-related concerns.
• Use relevant systems and records to investigate payment issues, verify account details, and close open receivable matters efficiently.
• Participate in ongoing learning opportunities to strengthen skills in collections, dispute handling, compliance, and service delivery.

Qualifications:

• High school diploma required, along with at least 4 years of experience in customer service, finance, accounting, payroll, or a related business function.
• A college degree may be considered in place of some required experience.
• Strong organizational skills with the ability to manage multiple account issues and deadlines effectively.
• Sound decision-making abilities and good judgment when handling collections, disputes, and customer interactions.
• Clear verbal and written communication skills for working with clients, partners, and internal departments.
• Experience reviewing invoices, billing activity, or account discrepancies in a detail-focused setting.
• Proficiency in Microsoft Excel and Microsoft Word; familiarity with Microsoft Access is preferred.

Compensation

$24.00-$25.00 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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