Customer Service Representative

We are looking for a Customer Service Representative to join a team in Minneapolis, Minnesota in a contract-to-permanent capacity. This position supports daily office and customer service operations, with a strong focus on communication, coordination, order processing, and administrative support. The ideal candidate is highly organized, comfortable managing competing priorities, and able to remain effective in a fast-paced environment while partnering with multiple departments across the organization.

Responsibilities:
• Coordinate day-to-day service and administrative activities to help maintain smooth office and customer support operations.
• Process incoming orders accurately, update related records, and ensure documentation is complete and well organized.
• Communicate customer and employee feedback to leadership teams to help improve service quality and operational effectiveness.
• Partner with supervisors and department leaders to understand business needs, align support efforts, and contribute to team goals.
• Review workflows, identify inefficiencies, and recommend practical improvements that strengthen consistency and performance.
• Resolve operational issues promptly by investigating root causes and working with internal teams on effective solutions.
• Prepare reports and operational updates for management to provide visibility into team performance and process outcomes.
• Support scheduling, calendar coordination, and general administrative tasks while assisting with high-volume recruiting for entry-level roles.
• Maintain clear operating procedures and follow company, industry, and regulatory standards in daily activities.
• Provide inbound and outbound customer support as needed, delivering attentive service across call center interactions.

Qualifications:

• Previous experience in customer service, office coordination, administrative support, or a related field.
• Strong ability to manage multiple priorities with accuracy and attention to detail in a busy setting.
• Proficiency with common computer applications and the ability to learn new systems quickly.
• Effective verbal and written communication skills, along with strong listening and interpersonal abilities.
• Demonstrated problem-solving skills with the ability to evaluate processes and think strategically.
• Comfortable receiving and providing constructive feedback while working collaboratively across teams.
• Availability to remain onsite overnight during snow events to help coordinate operations when required.
• Bilingual English and Spanish communication skills are preferred.

Compensation

$23.75-$27.50 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.