Patient Service Representative

We are looking for a Patient Service Representative to support patient-facing service operations for a contract position located in the Greater Philadelphia Region. This role is ideal for someone who communicates clearly, stays organized in a fast-paced healthcare environment, and brings prior experience coordinating appointments in a medical setting. The Patient Service Representative position is primarily remote, with initial onsite attendance required for orientation and equipment pickup, and it offers a schedule that may vary across weekday shifts with occasional weekend coverage.

What you get to do every single day:

• Coordinate patient appointments and help manage calendar availability across assigned providers or departments.

• Respond to incoming patient inquiries with professionalism, providing accurate information and resolving routine service needs.

• Update and maintain patient records in Epic while ensuring information is complete, timely, and compliant with internal standards.

• Support registration, appointment changes, and follow-up communication to help create a smooth patient experience.

• Work collaboratively with clinical and administrative teams to address scheduling conflicts and service issues.

• Handle high-volume interactions while maintaining accuracy, empathy, and attention to detail.

• Participate in required onsite activities at the start of the assignment, including orientation and equipment collection.

• Provide coverage across rotating weekday shifts and assist with weekend support as scheduled.

Qualifications:

Other requirements for the Patient Service Representative position include and are not limited to:

• At least 1+ years of experience in a patient service, customer service, or healthcare support role.

• Prior background working in a medical office, hospital, or similar healthcare environment.

• Hands-on experience scheduling appointments or coordinating patient visits.

• Working knowledge of Epic software in a healthcare setting.

• Strong verbal and written communication skills with a patient-focused approach.

• Ability to manage multiple tasks efficiently in a remote work environment.

• Flexibility to work varying Monday through Friday shifts and one weekend approximately every four weeks.

Interested candidates should reach out to Tori Gill at 215.568.4580 and reference JO# 03720-0013472291

Compensation

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