Administrative Assistant

We are looking for an organized Administrative Assistant to support a busy office in Somerville, Massachusetts. This Long-term Contract opportunity is ideal for someone who enjoys customer-facing administrative work, manages changing priorities well, and can maintain accuracy in a fast-paced onsite environment. The person in this role will help keep daily office operations running smoothly by handling clerical tasks, coordinating communications, and supporting service-related administrative processes.

Responsibilities:

• Manage day-to-day administrative activities, including document handling, record updates, and general office support for the department.

• Process billing and deposit-related paperwork with close attention to accuracy and established procedures.

• Receive customer inquiries by phone or in person, document concerns clearly, and coordinate with field staff to support timely follow-up.

• Enter and maintain information in departmental and office software systems to support operations and reporting needs.

• Sort, stamp, and distribute incoming mail, packages, and internal correspondence to the appropriate team members.

• Handle sensitive information with professionalism and sound judgment while maintaining confidentiality in daily work.

• Work collaboratively with supervisors, coworkers, and members of the public to provide responsive administrative service.

• Provide additional clerical assistance to related municipal staff when department priorities require broader office support.

• Assist with onboarding or cross-training clerical team members on department procedures and administrative workflows.

Qualifications:

• Prior experience in administrative support, front desk, receptionist, or customer service-oriented office work.

• Ability to stay organized and productive in a fast-moving environment with frequent interruptions and shifting priorities.

• Strong verbal and written communication skills, with the ability to interact professionally with the public and internal teams.

• Working knowledge of standard office practices and proficiency with Microsoft Office and data entry tasks.

• Ability to learn and use department-specific software systems; prior experience utility-related platforms is a plus.

• Sound judgment in handling confidential information and following established policies and procedures.

• Demonstrated reliability, teamwork, and a service-focused approach to supporting office operations.

Compensation

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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