Patient Service Representative

We are looking for a Patient Service Representative to support front-end revenue cycle and patient access activities for a healthcare organization in Encino, California. The Patient Service Rep position focuses on delivering a smooth patient experience by coordinating registration, scheduling, payment collection, and authorization-related support while maintaining accurate records. The ideal candidate is organized, service-oriented, and comfortable assisting families with patient appointments, medical financial questions, and insurance follow-up needs.

Responsibilities:

• Review patient and guarantor demographic and financial details during each visit, confirm accuracy with families, and update records when corrections are needed.

• Establish new patient files and manage account setup or continuation in accordance with organizational guidelines.

• Communicate out-of-pocket costs such as copays, deductibles, and other balances due at the time of service, and process payments accurately.

• Maintain complete payment documentation, reconcile cash activity at the start and close of each shift, and gather supporting insurance or coverage records required for billing.

• Monitor task lists to help ensure follow-up care items are addressed promptly and patient needs are tracked appropriately.

• Request and obtain external medical documentation when needed to support care coordination or account processing.

• Secure approvals for clinic visits, office-based procedures, and ancillary services, while arranging related appointments as required.

• Provide scheduling and financial clearance support for urgent visits and work closely with the appropriate providers to coordinate timely access to care.

• Explain pre-certification and authorization steps to patient families and help them navigate requirements for scheduled services.

Qualifications:

• Experience supporting patient scheduling, registration, or front-desk operations in a healthcare setting.
• Ability to assist patients and families with professionalism, empathy, and clear communication.
• Working knowledge of patient service processes, including intake, payment collection, and appointment coordination.
• Familiarity with verifying and updating demographic, insurance, and guarantor information accurately.
• Background in call center customer service or high-volume phone support is preferred.
• Ability to manage multiple priorities, maintain detailed records, and follow established procedures.
• Comfortable handling financial discussions with patients or guardians regarding copays, deductibles, and related balances.

Compensation

$22.80-$27.40 Hourly

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