Coordinator, Services Insight

We are looking for a Coordinator, Services Insight to join a healthcare-focused organization in Washington, District of Columbia in a Contract position. This role supports partner agencies through training, onboarding, operational guidance, and data accuracy efforts tied to service insight initiatives. The ideal candidate is organized, comfortable leading meetings, and able to work closely with internal teams and external partners to strengthen adoption, compliance, and day-to-day system use.

Responsibilities:
• Create, update, and organize onboarding resources and training documentation to help partner agencies successfully use Service Insights within MealConnect.
• Lead recurring training sessions for newly enrolled and existing partners, ensuring confident and consistent system adoption.
• Guide agencies through implementation activities, including launch preparation, equipment coordination, and onsite go-live support when needed.
• Gather input from partner organizations about software usability and learning materials, then communicate themes and recommend improvements.
• Provide day-to-day assistance to partners experiencing technical, workflow, or system-related challenges.
• Partner with internal coordinators to help maintain compliance with applicable federal requirements and operational standards.
• Work with the Services Insight Manager to advance team objectives, monitor progress against milestones, and support cross-functional initiatives.
• Share updates, data findings, and project status with internal staff to encourage collaboration and informed decision-making.
• Review records regularly, correct data issues, and follow up with agencies that need additional coaching to improve data quality.
• Help distribution partners interpret reporting and service data so they can make better-informed decisions for community support programs.

Qualifications:

• Experience in administrative coordination, training support, or program operations within healthcare, nonprofit, or community service environments.
• Ability to facilitate virtual and in-person meetings, deliver presentations, and support onboarding for external partners.
• Strong organizational skills with experience managing schedules, coordinating meetings, and handling multiple priorities effectively.
• Comfortable troubleshooting basic technology or process issues and providing clear guidance to users with varying experience levels.
• Strong written and verbal communication skills, including the ability to summarize feedback and share updates with internal and external stakeholders.
• Experience working with data entry, database review, or reporting processes with a high level of accuracy and attention to detail.
• Ability to collaborate across departments and build productive relationships with partner agencies and internal teams.
• Proficiency in standard office and communication tools used for scheduling, documentation, and training coordination.

Compensation

$23.75-$27.50 Hourly

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