Desktop Support Analyst

We are looking for a Desktop Support Analyst to join our IT Services team in Anderson, South Carolina. This onsite, Monday through Friday role is a contract-to-permanent opportunity for a hands-on, detail-oriented individual who enjoys supporting end users and maintaining reliable desktop technology. The position focuses on preparing equipment, resolving technical issues, and keeping hardware and software environments organized and up to date.

Responsibilities:
• Prepare, install, and maintain desktops, laptops, operating systems, and business software for day-to-day user needs.
• Set up new employee equipment, image devices, and coordinate workstation deployments or hardware refreshes for current staff.
• Troubleshoot technical problems involving company-issued hardware, software, and desktop applications, delivering timely issue resolution.
• Administer support requests through ServiceNow by updating, resolving, or routing tickets based on priority and ownership.
• Communicate progress clearly by recording troubleshooting steps, status updates, and final resolutions within assigned tasks.
• Provide users with required encryption keys and assist with access-related support when needed.
• Monitor desktop environments for required Windows updates and complete routine maintenance activities to keep systems secure.
• Track inventory, manage assigned technology assets, and help maintain adequate stock levels for computer-related supplies.
• Offer input on replacement or new equipment needs based on support trends, device condition, and operational requirements.

Qualifications:

• Associate degree in a related field or equivalent hands-on experience in desktop support or technical support environments.

• At least 2 years of experience providing desktop support, device setup, and break/fix troubleshooting for end users.

• Working knowledge of desktop imaging, computer deployment, hardware installation, and software configuration.

• Experience using a ticketing platform such as ServiceNow to manage incidents, service requests, and support documentation.

• Familiarity with Active Directory/Entra ID and M365/Azure, including password resets, basic troubleshooting methods, and support for Windows-based desktop environments.

• CompTIA A+ certification is preferred.

• Ability to lift up to 30 pounds, push a cart with equipment, and work for extended periods at a desk or computer.

Compensation

$24.00-$27.00 Hourly

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