Customer Service Representative

We are looking for a Customer Service Representative to support client interactions and provide dependable service from our New York, New York location. This Long-term Contract position is ideal for someone who communicates clearly, stays organized, and can manage a steady caseload while delivering a positive customer experience. The person in this role will handle outbound outreach, respond to client inquiries, and maintain accurate records of each interaction.

Responsibilities:
• Manage a designated group of client cases and track activity accurately within Salesforce.
• Place outbound calls to assigned clients to provide updates, gather information, and support service needs.
• Respond to customer questions with professionalism and resolve concerns in a timely manner.
• Record complete and precise notes for every customer interaction to ensure clear case documentation.
• Use approved call guidelines to maintain consistency and quality during client conversations.
• Coordinate follow-up communication to keep cases moving and ensure outstanding issues are addressed.

Qualifications:

• At least 2 years of experience in customer service or call center support.
• Hands-on experience handling inbound and outbound customer calls in a fast-paced environment.
• Working knowledge of Salesforce or a similar customer relationship management system.
• Ability to document case details thoroughly and maintain accurate records.
• Experience with order entry or related customer support administrative tasks.
• Strong verbal communication skills and the ability to address customer concerns professionally.

Compensation

$20.00-$21.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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