Customer Service Representative

We are looking for a Customer Service Representative to support customers in an on-site callcenter work environment. This Long-term Contract position is ideal for someone who brings a service-focused mindset, communicates clearly across channels, and stays organized while handling a steady flow of requests. The role centers on resolving customer inquiries, processing orders accurately, and delivering a detail-focused experience on every interaction.

Responsibilities:

• Respond to incoming customer calls and messages with empathy and a solutions-oriented approach.

• Enter and update customer orders with close attention to accuracy, completeness, and turnaround expectations.

• Assist customers with questions, concerns, and service-related issues while working to achieve timely resolution.

• Manage a mix of inbound and outbound communication to support account needs and follow up on open items.

• Prioritize multiple tasks effectively in a fast-paced setting while adjusting to changing business demands.

• Document customer interactions, actions taken, and relevant details in the appropriate systems.

• Use sound judgment to address routine service matters independently and escalate more complex concerns when needed.

• Collaborate with team members and other departments to ensure a consistent and positive customer experience.

Qualifications:

• 3–5 years of experience in customer service, call center support, order entry, or a related field.
• Proven ability to handle inbound calls and customer interactions in a high-volume environment.
• Strong verbal and written communication skills with the ability to adapt messaging to different audiences.
• Demonstrated ability to stay organized, manage competing priorities, and work with minimal supervision.
• Proficiency with Microsoft Word, Excel, and PowerPoint, along with strong overall computer skills.
• Sound decision-making skills and the ability to resolve customer concerns with professionalism and confidence.
• Positive interpersonal style with a customer-first approach and strong relationship-building skills.

Compensation

$17.41-$20.16 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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