Patient Access Specialist

Patient Access Representative

Full Time - Monday-Friday - 7:30am-4:00pm

We are looking for a Patient Access Specialist to support patient intake and account setup for a hospital in New Hampshire. This contract opportunity with potential for a permanent role is ideal for someone who combines strong administrative accuracy with a compassionate approach to patient interactions. In this role, you will help ensure registration, insurance verification, documentation, and payment-related activities are completed correctly while maintaining compliance with organizational and regulatory standards.

Responsibilities:

• Manage patient admissions and pre-registration activities by gathering demographic details, insurance information, and required documentation before scheduled services.

• Create and update patient accounts with a high level of accuracy, including medical record assignment, order processing, and data entry needed for timely service delivery.

• Review insurance eligibility and benefit information, apply the correct plan details in the system, and support accurate billing and clean claim performance.

• Discuss financial responsibility with patients or guarantors, collect point-of-service payments and overdue balances, and explain available payment arrangements when appropriate.

• Guide patients, guardians, or guarantors through consent paperwork and required notices, ensuring signatures, supporting documentation, and educational materials are completed and distributed properly.

• Perform medical necessity screening for applicable services, communicate potential coverage limitations to Medicare patients, and document required notices in accordance with established procedures.

• Deliver courteous and empathetic service during in-person and phone interactions while following departmental policies and patient experience expectations.

• Use auditing and reporting tools to identify account issues, correct registration errors, and help maintain documentation quality across accounts, departments, and facilities.

• Provide audit results and related statistical information to leadership to support performance standards and operational accuracy.

Qualifications:

• Prior experience in customer service, patient access, registration, billing support, or a related healthcare administrative setting.
• Strong data entry skills with the ability to maintain accuracy while handling a high volume of account and registration details.
• Experience discussing payments, collections, or patient financial responsibility in a clear and respectful manner.
• Working knowledge of insurance verification, eligibility review, and benefit documentation processes.
• Ability to explain forms, obtain required signatures, and communicate clearly with patients, families, and caregivers.
• Comfortable handling inbound and outbound calls as part of pre-registration and account follow-up activities.
• Solid administrative skills with close attention to detail, time management, and compliance-focused documentation practices.

Compensation

$17.50-$19.45 Hourly

About Us

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