Business Analyst

We are looking for a detail-oriented Business Analyst to support contract operations in Philadelphia, Pennsylvania. This Long-term Contract position focuses on translating business needs into reliable system processes, maintaining high standards for testing and documentation, and helping users work effectively within the platform. The role will partner across operations, legal support, and IT to promote accurate data, controlled change management, and dependable reporting.

Responsibilities:
• Lead recurring agreement and data transfer activities from legacy tools into the current platform, validating completeness and resolving discrepancies.
• Produce and maintain operational reports that align with stakeholder needs and provide actionable insight into contract performance and workflow trends.
• Plan and execute system validation efforts for updates, enhancements, and releases, recording outcomes and following through on issue resolution.
• Manage key configuration record content for contract templates, ensuring required attributes, document details, and conditional logic remain accurate and up to date.
• Work closely with operational legal support partners to preserve consistency, version control, and governance standards across maintained records.
• Coordinate Class I change requests from initial documentation through approval and implementation, confirming updates are reflected correctly in system settings and records.
• Assist with preparation of test plans for larger release efforts, helping define scenarios and expected outcomes for major changes.
• Monitor the user support channel, respond to reported issues, and escalate technical matters to the appropriate support teams when needed.
• Support database administration activities and partner with IT on user access, provisioning, deprovisioning, and role-based permissions within the platform.
• Create user guidance and deliver training sessions for new and existing team members as system functionality evolves.

Qualifications:

• Experience in business analysis within contract operations, systems support, or a related functional environment.
• Strong ability to review documentation, identify gaps, and translate business requirements into clear functional outcomes.
• Hands-on experience with system testing, defect tracking, and validation of configuration changes.
• Knowledge of reporting, data analysis, and database-related processes used to support operational decision-making.
• Familiarity with Agile Scrum concepts and the ability to work effectively in cross-functional project settings.
• Strong organizational skills with attention to detail in record maintenance, version control, and compliance-focused documentation.
• Ability to manage multiple priorities, communicate clearly with stakeholders, and support end-user training and adoption.

Compensation

Based on experience

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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