Collections Specialist

We are looking for a detail-oriented Collections Specialist to support accounts receivable efforts for an organization based in Burnsville, Minnesota. This Long-term Contract position focuses on maintaining healthy cash flow by following up on outstanding balances, resolving payment issues, and building productive communication with customers. The ideal candidate is organized, detail-oriented, and confident handling both commercial and consumer collections in a fast-paced environment.

Responsibilities:
• Contact customers regarding past-due accounts through phone, email, and written correspondence to secure timely payment.
• Review aging reports and account histories to prioritize collection activity and identify delinquent balances requiring follow-up.
• Work with customers to clarify billing questions, research discrepancies, and support resolution of payment-related concerns.
• Maintain accurate documentation of collection efforts, customer communications, and account status updates in internal records.
• Coordinate with billing, credit, and accounting teams to address disputes and improve the overall collection process.
• Monitor payment commitments and follow through on promised dates to reduce outstanding receivables.
• Support both commercial and consumer collection activities while applying appropriate communication strategies for each account type.

Qualifications:

• 3-5 years of experience handling commercial and consumer collections in a detail-oriented business environment.

• Working knowledge of credit and collections practices, including account follow-up and delinquency management.

• Ability to interpret account aging, billing records, and payment activity with strong attention to detail.

• Strong written and verbal communication skills for effective customer interaction and issue resolution.

• Comfortable managing a high volume of accounts while staying organized and meeting deadlines.

• Proficiency with standard office systems and financial or accounting software used for collections tracking.

Compensation

$28.00-$35.00 Hourly

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