Customer Service Representative

Our client is seeking a friendly, professional, and dependable Customer Service Representative to join their team in the Twin Cities. This fully on-site role is ideal for someone who enjoys helping customers, solving problems, and creating a positive experience through strong communication and responsive support.

Key Responsibilities

• Serve as a primary point of contact for customers by phone, email, and in person as needed
• Respond to customer inquiries, resolve issues, and provide accurate information in a timely manner
• Process orders, account updates, service requests, and other customer transactions
• Document customer interactions, concerns, and resolutions in internal systems
• Coordinate with internal departments to ensure timely follow-up and issue resolution
• Maintain a high level of professionalism and customer care in every interaction
• Assist with billing questions, product or service information, and general support needs
• Track recurring issues and escalate complex concerns when appropriate
• Support administrative and operational tasks related to customer service activities
• Help contribute to a positive, team-oriented office environment

Qualifications:

Qualifications

• 1+ years of customer service, call center, office support, or related experience
• Strong verbal and written communication skills
• Excellent problem-solving and conflict-resolution abilities
• Strong attention to detail and organizational skills
• Ability to multitask and work effectively in a fast-paced environment
• Proficiency with Microsoft Office Suite and customer service or CRM systems
• Professional demeanor and a strong commitment to delivering excellent service
• High school diploma or equivalent required; additional education or training is a plus

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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