Associate Director, Registration and Records (Internal Candidates Only) - Monroe Community College

Monroe Community College

Position Title: Associate Director, Registration and Records (Internal Candidates Only) - Monroe Community College

Location: Rochester, NY Category: Professional Staff Job Type: Full Time Posted On: Wed Jul 15 2026 Job Description:

Function of Position:

The Associate Registrar provides leadership and operational oversight of registration, records, scheduling, and academic processes that support student enrollment and success. This position ensures the integrity, accuracy, and security of student academic records while maintaining compliance with institutional policies, federal and state regulations, and accreditation standards. The Associate Registrar serves as a key functional lead for student information systems and collaborates with academic and administrative departments to enhance processes, remove barriers to enrollment, and improve the overall student experience.

Primary Responsibilities:

Registration & Enrollment Operations

• Provide leadership and oversight of registration processes for credit.
• Possess working knowledge of non-credit, College Now, and workforce development registration processes and how those processes connect to Banner.
• Develop, manage, and maintain registration controls and workflows within the student information system.
• Monitor and optimize waitlist processes to support equitable access to high-demand courses.
• Evaluate prerequisite compliance, analyze reports, and coordinate timely communication and action for students not meeting requirements.
• Identify and implement process improvements to enhance efficiency, student access, and service delivery.

Academic Records, Attendance, & Grading

• Oversee the administration and integrity of academic records, ensuring accuracy, timeliness, and compliance with institutional and regulatory requirements.
• Manage attendance-related processes, including tracking, reporting, and administrative withdrawals for non-attendance, ensuring compliance with federal financial aid regulations (e.g., Satisfactory Academic Progress).
• Direct grading operations, including grade submission, changes, incomplete grade processing, and resolution of missing grades.
• Coordinate Dean's List and other academic recognition processes.
• Partner with faculty and academic leadership to support grading policies and academic progress standards.

Technology & Systems Leadership

• Serve as functional lead for Banner Student modules related to Registration and Records, including system configuration, testing, upgrades, and troubleshooting.
• Collaborate with Information Technology and institutional stakeholders to enhance system functionality and integration.
• Utilize tools such as Ellucian Hub and SICAS Center to improve operational efficiency and data quality.
• Support development of reporting and analytics that inform decision-making and operational improvements.
• Promote data governance, data integrity, and secure handling of student information.

Master Schedule & Academic Calendar

• Serve as primary point of coordination for the development, production, and execution of the college's master schedule.
• Develop and maintain the master schedule production calendar and associated workflows.
• Collaborate with academic leadership to align course offerings with enrollment trends, student demand, and institutional priorities.
• Oversee schedule data entry, updates, and accuracy within the student information system.
• Lead scheduling operations within Ad Astra or equivalent scheduling software.
• Partner with campus stakeholders in the development and implementation of the academic calendar.

Compliance, Policy, & Governance

• Ensure compliance with the Family Educational Rights and Privacy Act (FERPA), accreditation requirements, and other applicable regulations.
• Serve as a subject matter expert on registration and records policies, procedures, and best practices.
• Support audits, reporting requirements, and policy reviews related to student records and enrollment processes.
• Maintain and ensure the accuracy of Registration and Records information published on the college website.

Leadership & Supervision

• Supervise, train, and develop clerical and support staff, fostering a collaborative, student-centered work environment.
• Provide performance management, coaching, and professional development opportunities.
• Promote a culture of continuous improvement, accountability, and service excellence.

Collaboration & Institutional Engagement

• Partner with academic departments, enrollment management, financial aid, IT, and other campus offices to support student success and operational effectiveness.
• Participate in college-wide committees, initiatives, and shared governance processes.
• Contribute to institutional efforts that advance equity, inclusion, and student achievement.

Other Duties

• Perform additional responsibilities and special projects as assigned by the Director of Registration and Records.
• Maintain current knowledge of trends, technologies, and best practices in registrar functions and higher education administration.

MCC Expectations:

• Adheres to the College Code of Conduct.
• Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment.
• Maintains technological competencies utilized by the College.
• Commits to the philosophy of a comprehensive community college.
• Commits to professional growth. which includes seeking ongoing training in diversity, equity, and inclusion to better serve students.

Job Requirements:

Required Qualifications:

• Master's degree from an accredited institution.
• Minimum of five (5) years of progressively responsible experience in student records and registration within higher education.
• Experience working with complex student information systems (e.g., Banner).
• Demonstrated experience analyzing data and making recommendations to support operational and strategic decision-making utilizing complex analytic tools such as Ad Astra.
• Knowledge of academic policies, registration processes, and regulatory requirements (including FERPA and financial aid implications).
• Strong organizational, analytical, and problem-solving skills with a high level of attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Demonstrated experience supervising, coaching, and developing staff.
• Commitment to fostering an inclusive, equitable, and student-centered environment.
• Demonstrated commitment to the mission and values of a comprehensive community college.

Preferred Qualifications:

• Experience with Banner Student Information System or similar platforms.
• Experience with scheduling software (e.g., Ad Astra) and/or degree audit systems (e.g., DegreeWorks).
• Experience with reporting and data visualization tools.
• Experience leading system implementations, upgrades, or process improvement initiatives.
• Familiarity with non-credit and workforce development registration processes.
• Bilingual and able to read, write, and speak Spanish, or other languages, proficiently.

Core Competencies

• Leadership and team development
• Systems thinking and process improvement
• Data analysis and decision support
• Attention to detail and accuracy
• Collaboration and relationship building
• Communication and customer service
• Adaptability and problem-solving

Additional Information:

Salary: Salary is determined based on experience, internal equity and college budget. This position has a range of $72,000 to $84,000 and is based on these mentioned factors.

MCC offers a Flexible Work Policy for benefit eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting and compressed work schedule. The availability of flexible work arrangements varies by division, department, and position, based upon business and operational needs. Limitations to flexible work arrangements are outlined in the official policy.

Physical Demands and Working Conditions: The physical demands and working conditions described below are representative of those that must be met by an individual to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position involves primarily sedentary work, including prolonged periods of computer use and keyboarding. The role requires the ability to communicate effectively in verbal and written form. The position may involve occasionally lifting or moving items up to 10 pounds. Work is performed in a typical office environment with no adverse conditions. Occasional travel between campus buildings or to other local or out-of-town locations for meetings or conferences may be required.

Prohibition of Remote Work Outside New York State: Remote work locations outside New York State are not authorized by the College due to out-of-state tax and regulatory implications. In limited circumstances, prompted by business or operational needs, the College may approve requests to work remotely outside of New York State, on a short-term, temporary basis.

Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College.

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Equal employment opportunity, including veterans and individuals with disabilities.

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