Customer Service Representative

We are looking for a Customer Service Representative to join our team in North Canton, Ohio in a contract capacity with permanent potential. This position supports both customer communication and shipping coordination, making it ideal for someone who can balance service excellence with strong administrative follow-through. The role involves assisting customers with orders and returns while also helping ensure domestic and international shipments are prepared accurately and delivered on time.

Responsibilities:
• Manage incoming customer inquiries by phone and other channels, providing timely updates on orders, products, and service-related questions.
• Process sales orders, quotations, returns, and warranty requests with careful attention to accuracy and turnaround time.
• Prepare outbound shipments for domestic and international destinations, including labels, invoices, and required customs paperwork.
• Work closely with transportation providers, freight partners, and customs contacts to support smooth shipment movement and issue resolution.
• Track deliveries proactively, investigate delays, and coordinate solutions to help maintain customer satisfaction.
• Maintain organized records of shipping activity, customer interactions, and service requests to support reporting and compliance needs.
• Assist with shipping and receiving coordination to help keep inbound and outbound inventory records accurate.
• Partner with internal departments to ensure commitments are completed on schedule and customer needs are addressed effectively.

Qualifications:

• Previous experience in customer service, call center support, or a related client-facing role.
• Ability to handle inbound and outbound communication professionally and efficiently.
• Experience with order entry, order management, and resolving customer issues in a fast-paced setting.
• Knowledge of shipping operations, including shipping and receiving processes and shipment tracking.
• Familiarity with international shipping practices and documentation such as commercial invoices and customs forms.
• Strong organizational skills with the ability to manage multiple priorities and maintain accurate records.
• Comfortable working with cross-functional teams to support service quality and operational follow-through.

Compensation

$21.00-$21.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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