Document Operations Specialist-Mailroom

We are looking for a detail-oriented Document Operations Specialist-Mailroom to support daily mailroom and document handling activities in Boston, Massachusetts. This Long-term Contract position focuses on processing incoming and outgoing mail, maintaining accurate records, and ensuring important loan servicing documents are routed, scanned, and tracked correctly. The ideal candidate is comfortable working with shipping carriers, handling time-sensitive materials, and using established procedures to research and resolve document exceptions.

Responsibilities:
• Prepare and dispatch outbound packages through FedEx and other delivery providers, ensuring shipments are labeled correctly and all required documentation is completed.
• Scan and upload loan servicing documents into Salesforce in accordance with established processing guidelines and document classification rules.
• Review mail items that fall outside standard procedures, investigate the appropriate next steps, and coordinate with internal teams to resolve issues quickly.
• Prioritize urgent and deadline-driven correspondence to help maintain timely handling of critical loan servicing materials.
• Receive vehicle titles, log them accurately, and determine whether they should be mailed, filed, or forwarded to Title Specialists for further action.
• Use available systems and reference tools to gather information, verify document details, and make sound decisions during mail processing.
• Assist remote colleagues by completing office-based support tasks related to document handling, shipping, and physical mail management.
• Compare title inventory on site against leadership reports and help reconcile discrepancies as needed.
• Carry out additional mailroom and document operations duties assigned by management to support team objectives.

Qualifications:

• Experience supporting mailroom, records, document processing, or administrative operations in an office setting.
• Ability to manage bulk mailings and coordinate shipments with multiple carriers while maintaining accuracy.
• Proficiency in Microsoft Excel for tracking, reconciliation, and basic reporting tasks.
• Strong attention to detail with the ability to follow documented procedures and business rules consistently.
• Capable of researching exceptions independently and escalating issues to the appropriate stakeholders when needed.
• Comfortable handling confidential or sensitive documents with care and discretion.
• Able to organize competing priorities and respond effectively to time-sensitive work.
• Strong written and verbal communication skills for collaboration across internal teams.

Compensation

$20.90-$24.20 Hourly

About Us

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