Lead ServiceNow Engineer

We are looking for a Lead ServiceNow Engineer to support enterprise CRM initiatives for a healthcare-focused organization in New York, New York. This Long-term Contract position is ideal for a detail-oriented individual who can combine technical development with business analysis to deliver scalable, well-documented CRM solutions. The role will focus on configuring and enhancing platform capabilities, building integrations, and translating stakeholder needs into effective system outcomes.

Responsibilities:

• Design, configure, and enhance CRM solutions to support operational and business objectives across the organization.

• Develop client-side scripting and custom components to improve user experience, automation, and system functionality.

• Gather stakeholder input and convert business needs into clear business requirement documents and technical specifications.

• Build and maintain APIs and related integrations to enable reliable data exchange between CRM and connected systems.

• Manage configuration changes across environments while maintaining system stability, version control, and deployment accuracy.

• Partner with cross-functional teams to troubleshoot issues, evaluate enhancement requests, and recommend practical solutions.

• Support Salesforce development activities, including customization, workflow improvements, and feature optimization.

• Document system design decisions, development updates, and configuration standards to promote maintainability and compliance.

Qualifications:

• Hands-on experience in ServiceNow engineering, administration, or development within enterprise environments.

• Strong capability in client-side scripting for customizing workflows, interfaces, and platform behavior.

• Proven experience creating business requirement documents and translating functional needs into technical deliverables.

• Working knowledge of configuration management practices, including change control and release coordination.

• Experience designing or supporting API development and system integrations.

• Salesforce development experience, including customization and platform enhancement work.

• Ability to communicate effectively with technical teams, business stakeholders, and end users.

• Experience in healthcare, hospitals, or social assistance environments is preferred.

Compensation

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