Customer Success Specialist

We are looking for highly articulate, empathetic, tech-savvy Call Center Representatives to handle high‑volume inbound calls from individuals seeking legal assistance. This is a true call center role focused on customer care and intake. You will answer a high volume of inbound calls (10-15 calls per hour – 80-100 a day) from callers seeking connection to the appropriate company. You will provide compassionate, patient, and professional support to individuals experiencing sensitive or stressful situations and follow a pre-set script/template responses for each client represented. You will gather only the required intake information and enter caller information accurately into the system and route the inquiry to the appropriate contact.  

Qualifications:

• 1+ years of call center or customer service representative (CSR) experience required. Experience in a fast-paced call center
• Must be tech savvy, comfortable navigating multiple systems, and able to independently troubleshoot computer or program issues while remote.
• Strong verbal communication skills with exceptional articulation and listening ability.
• Ability to handle high call volume with accuracy, professionalism, and composure.
• Demonstrates strong empathy, patience, and common sense—especially during sensitive or emotional calls.
• Ability to work in a 24/7 environment, which may include evenings, nights, weekends, or holidays.
• Comfortable following strict scripts and templates; able to stay compliant with call handling standards.
• Reliable high-speed internet and a quiet, professional home workspace.
• Strong problem-solving skills and resourcefulness while remote
• Commitment to quality service and consistency on every call 

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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