Patient Service Representative

We are looking for a Patient Service Representative to support individuals, caregivers, and authorized contacts by delivering responsive service and clear guidance about available assistance programs in Midlothian, Virginia. This Long-term Contract position is ideal for someone who communicates with empathy, handles high-volume inquiries with accuracy, and helps applicants understand eligibility, enrollment steps, and available support. The role requires strong documentation habits, a service-focused mindset, and the ability to address questions professionally while following organizational and regulatory standards.

Responsibilities:
• Respond to incoming calls and inquiries from patients, caregivers, representatives, and other partners with professionalism and compassion.
• Explain program offerings, qualification criteria, enrollment steps, and support options in a clear and understandable manner.
• Guide callers through program rules, including covered services, excluded services, and required follow-up actions.
• Help individuals identify useful resources and gather the information needed to continue with program participation.
• Record each interaction thoroughly and accurately in the appropriate systems to maintain complete case information.
• Route sensitive concerns, unresolved questions, and service-related issues to the proper team for further review.
• Meet established expectations for quality, productivity, responsiveness, and overall customer service performance.
• Follow organizational procedures and applicable compliance standards in all communications and documentation.
• Take part in team meetings, training sessions, and continuous improvement efforts, and provide support in other departmental areas when needed.

Qualifications:

• Experience in patient services, patient registration, scheduling, or a call center customer service environment.
• Ability to communicate program information clearly and professionally to patients, caregivers, and other stakeholders.
• Strong customer service skills with the ability to handle questions and concerns with patience and empathy.
• Proficiency in documenting conversations accurately and maintaining organized electronic records.
• Comfortable managing multiple inquiries while maintaining accuracy and attention to detail.
• Ability to follow established policies, service standards, and regulatory requirements.
• Willingness to learn additional departmental tasks and provide operational support based on business needs.

Compensation

$15.84-$18.34 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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