Collections Lead

We are looking for an experienced Collections Lead to support a manufacturing organization through a contract assignment. This position combines team leadership with direct account management, making it ideal for someone who can guide daily collections activity while personally handling complex commercial receivables. The role is best suited for a hands-on individual who thrives in a fast-paced environment and can strengthen cash flow through effective B2B collections practices.

Responsibilities:
• Direct the day-to-day efforts of a small collections team, providing guidance, oversight, and support to keep priorities on track.
• Personally manage commercial collection activities, including outreach to customers with past-due balances and follow-up on open receivables.
• Take ownership of difficult or escalated accounts, working toward timely resolution while maintaining strong client relationships.
• Review aging reports and account status to identify collection risks, set action plans, and improve recovery results.
• Coach team members on effective collection techniques, communication standards, and consistent execution of established procedures.
• Apply and reinforce documented standard operating procedures to create a structured and efficient collections process.
• Partner with internal stakeholders to address payment disputes, clarify account issues, and remove barriers to collection.
• Monitor team performance and individual account progress, adjusting workload and strategy as business needs shift.

Qualifications:

• Background in commercial collections with strong experience managing B2B receivables.
• Proven ability to lead or supervise collections staff while remaining actively involved in day-to-day collection work.
• Knowledge of credit and collections practices, including account aging analysis and escalation management.
• Experience handling sensitive or high-priority accounts with sound judgment and a results-focused approach.
• Strong communication skills with the ability to work professionally with customers and internal teams.
• Comfortable working in an onsite environment in Baltimore, Maryland.
• Ability to step into a contract leadership role and deliver immediate support in a contract capacity.

Compensation

$30.00-$38.00 Hourly

About Us

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