Patient Support Associate

We are looking for a Patient Support Associate to support front-desk and patient registration operations for a non-profit healthcare setting. This contract-to-permanent opportunity is ideal for someone who enjoys helping patients, managing administrative workflows, and maintaining a welcoming clinic experience. The person in this role will coordinate patient intake, scheduling, payment processing, and records support while working closely with students, faculty, and clinical staff. Success in this position requires strong judgment, attention to detail, and a strong commitment to service.

Responsibilities:
• Welcome patients and visitors with a courteous, detail-oriented approach while providing clear information about services, care processes, and clinic resources.
• Manage check-in and check-out activities, including arranging return visits, preparing required paperwork, and ensuring patient information is accurately entered into the electronic system.
• Receive copays, deductibles, and outstanding balances at the time of service, issue receipts, and record transactions correctly.
• Reconcile daily cash and payment activity by matching collected funds to batch totals and system-generated reporting.
• Organize, update, and file patient documentation so records remain complete, accurate, and easy to retrieve.
• Work with other clinic departments to route records appropriately and safeguard confidential information in accordance with applicable regulations.
• Support the creation of operational or clinic-related reports as requested by leadership or departmental staff.
• Keep reception and office spaces orderly and report malfunctioning equipment or facility issues promptly.
• Contribute to special assignments and provide dependable support on additional projects or evolving departmental needs.

Qualifications:

• Minimum of 3+ years of relevant experience in patient registration, a medical clinic, chiropractic office, business office, or similar clinical environment.
• Associate degree preferred, or a high school diploma/equivalent combined with substantial related hands-on experience.
• Hands-on familiarity with electronic health records systems and standard patient documentation procedures.
• Proficiency with Microsoft Office and general computer applications used in front-office healthcare environments.
• Strong customer service skills with the ability to assist patients effectively in person and over a multi-line phone system.
• Ability to work independently, stay focused in a fast-paced setting, and make sound decisions with limited supervision.
• Demonstrated attention to detail, respect for diverse backgrounds, and a service-oriented approach when interacting with patients, students, faculty, and staff.

Compensation

$17.10-$19.80 Hourly

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