Renewal Coordinator

Our client is in need of a Renewal Coordinator to support customer retention efforts and guide clients through the contract renewal cycle. This position is focused on proactive outreach, timely follow-up, and responsive service for customers reviewing upcoming agreements. The ideal candidate is organized, comfortable managing communication across email and web-based tools, and able to help customers navigate questions related to renewals, account updates, and agreement terms.

Responsibilities:

• Reach out to existing customers to evaluate upcoming renewal opportunities and encourage timely decisions on service agreements.

• Track renewal documents that have been issued and follow up with customers regarding approval status, outstanding responses, or declined terms.

• Respond to questions related to expiring contracts, account details, and renewal timelines with a strong customer-focused approach.

• Support updates to pricing, agreement terms, and customer account information while ensuring changes are documented accurately.

• Maintain complete and well-organized digital files for renewal records, correspondence, and related documentation.

• Use email, browser-based systems, and internal tools to manage renewal activity efficiently across multiple customer accounts.

• Assist customers in resolving basic connectivity or service-related concerns by directing issues appropriately and keeping communication clear throughout the process.

• Help sustain a positive customer experience by providing attentive, timely, and courteous support from initial outreach through final renewal outcome.

Qualifications:

• Experience supporting contract renewals, account coordination, or customer success activities in a service-driven environment.
• Strong written communication skills with the ability to manage clear email correspondence and customer follow-up.
• Comfortable working across multiple browser windows and web-based platforms to monitor account and renewal activity.
• Ability to stay organized while handling documentation, status tracking, and follow-up across numerous customer accounts.
• Customer service mindset with the ability to respond calmly and effectively to inquiries and service-related concerns.
• Familiarity with pricing updates, contract changes, and general account maintenance processes.
• Strong attention to detail and accuracy when maintaining electronic records and processing renewal-related information.

Compensation

$22.00-$24.00 Hourly

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