Sales Support Manager

A college in Baltimore County is seeking a strong customer service professional to assist with managing the campus store. This person will be assisting with handling phone calls, customer inquiries, directing customers, data entry, reviewing inventory, and general administrative functions. Someone with retail or retail management experience is ideal. This person will also be working directly with the marketing team, student admissions ambassadors, Office of Student Engagement and other externally facing offices to promote the college’s branded merchandise that is appealing to prospective and current students, as well as alums and family members.

Qualifications:

• Experience in post-sales support, sales support, or a related customer-facing operations role.
• Strong working knowledge of order entry processes with close attention to accuracy and detail.
• Background in retail or a similar fast-paced service environment.
• Demonstrated ability to deliver high-quality customer service and handle inquiries effectively.
• Strong organizational and communication skills with the ability to manage multiple priorities.
• Proficiency with standard business systems and tools used for order tracking and support coordination.

Compensation

$22.00-$24.00 Hourly

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