Customer Service Manager

We are looking for an experienced Customer Service/Operations Supervisor to support customer operations for a long-term contract opportunity based in Irvine, California. This role is ideal for a service-focused, detail-oriented individual who can oversee high-volume order activity, guide day-to-day customer interactions, and maintain a smooth experience across billing, shipping, and returns. The position calls for strong judgment, steady communication, and the ability to keep service levels high in a fast-moving environment.

Responsibilities:

• Oversee daily customer service activities and ensure timely, accurate handling of account inquiries, order requests, and service issues.

• Manage order processing from entry through completion, verifying details, coordinating updates, and resolving discrepancies that could affect fulfillment.

• Review invoices and related documentation, providing customers and internal teams with clear information on billing status and order records.

• Monitor shipment progress and share delivery updates by using logistics tools to research tracking information and address transportation-related concerns.

• Administer return workflows by evaluating submitted documentation, authorizing eligible requests, and arranging return shipping support when needed.

• Support secure payment processing activities, including customer-facing coordination tied to credit card transactions and account follow-up.

• Maintain consistent coverage during peak periods or team absences by stepping into operational needs and helping preserve uninterrupted customer support.

• Handle escalated customer situations with care and empathy, working toward practical resolutions that strengthen satisfaction and retention.

Qualifications:

• 5+ years of experience in customer service, customer account support, or order management within a high-volume business environment.
• Strong working knowledge of SAP and Microsoft Office applications for order review, documentation, and customer communication.
• Experience with order entry, invoice handling, billing support, and returns coordination.
• Familiarity with shipping and logistics processes, including tracking research and return label creation.
• Background in retail, e-commerce operations, call center support, or similar customer-facing environments.
• Ability to manage multiple priorities at once while maintaining accuracy, responsiveness, and attention to detail.
• Excellent interpersonal and problem-solving skills with a calm, detail-oriented approach to difficult customer interactions.

Compensation

$24.00-$27.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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