Online Community Manager/Organic Social

Position Overview

We are seeking a Community Manager / Organic Social Media Manager to join a growing marketing team. This role is ideal for a social media professional who excels at building engaged online communities, fostering meaningful customer interactions, and maximizing the impact of existing marketing efforts.

This is not a content creation role. Creative assets, including photography, graphics, and video, are produced by an internal creative team, and paid media efforts are already established. The focus of this position is community engagement, lead management, organic social strategy, and helping convert social interactions into business opportunities.

Key Responsibilities

Social Media Community Management

• Manage day-to-day organic social media activity across major social platforms.
• Monitor, respond to, and engage with comments, direct messages, reviews, and customer inquiries in a timely and professional manner.
• Build and maintain an authentic online community that reflects the brand voice.
• Develop positive customer relationships through meaningful online engagement.
• Monitor online reputation and escalate customer concerns when appropriate.

Lead Engagement & Customer Experience

• Identify and manage qualified inquiries generated through social media channels.
• Ensure smooth handoff of leads to appropriate internal teams.
• Collaborate with sales, operations, and marketing stakeholders to improve response times and customer experience.
• Support initiatives that help move prospective customers through the buying journey.

Strategy & Performance Optimization

• Identify opportunities to increase engagement, audience growth, customer satisfaction, and social media ROI.
• Develop community engagement initiatives, promotions, contests, and campaigns.
• Analyze customer feedback and engagement trends to recommend improvements.
• Stay current on platform updates, emerging trends, and best practices.

Reporting & Analytics

• Track and report on engagement metrics, audience growth, response times, and conversion performance.
• Provide insights and recommendations based on social media analytics.
• Measure the effectiveness of organic social initiatives and recommend optimization strategies.

Qualifications:

Qualifications

Required

• 3+ years of experience managing organic social media channels and online communities.
• Proven experience managing brand social media accounts.
• Strong written communication skills with the ability to adapt messaging for different audiences.
• Experience engaging with customers and managing online communities.
• Strong analytical skills and the ability to connect social activity to business results.
• Highly organized with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated and collaborative team player.

Preferred

• Experience within automotive, retail, consumer, or multi-location businesses.
• Experience supporting customer acquisition and lead generation initiatives.
• Knowledge of customer lifecycle management and lead flow processes.
• Experience with social media management, monitoring, and reporting tools.

Skills

• Organic Social Media Strategy
• Community Management
• Customer Engagement
• Lead Management
• Social Media Analytics
• Online Reputation Management
• Customer Service
• Digital Marketing
• Audience Growth
• Campaign Support
• Cross-Functional Collaboration
• Performance Reporting

Compensation

About Us

Innovation starts with people.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.