Corporate Concierge & Experience Coordinator

*This position will be on-site in Kansas City.

Curious about a career with NorthPoint?

NorthPoint is a leading industrial real estate investment, management and development company that has grown through combining an entrepreneurial spirit and empowerment of its team members. We are looking for a Corporate Concierge & Experience Coordinator to join our team in Kansas City! NorthPoint provides an inclusive environment that cultivates collaboration and mentorship. Our core values set the foundation of our culture and guide us in every business decision.

As the Corporate Concierge & Experience Coordinator at NorthPoint Development, you will help create a welcoming, organized, and professional headquarters experience for visitors, clients, executives, and employees. This role supports corporate headquarter operations, meeting readiness, guest coordination, and day-to-day office hospitality. You will anticipate needs, communicate clearly, and help ensure that meetings, arrivals, and visitor interactions run smoothly.

“We truly believe, and I’m convinced, we have some pretty incredible assets. But those assets have all come from our people.” - Nathaniel Hagedorn | CEO

How We Put You First:

At NorthPoint Development we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, we offer market-leading benefits and perks:

• A selection of comprehensive medical, dental, and vision plans
• 401k with 100% match up to 6%, immediately vested upon enrollment
• Scholarships and paid professional development
• Robust Reimbursement Programs: Childcare, Tuition, Wellness Spending Account, Cellphone
• Onsite gym
• Mental Health Reimbursement
• Childcare Reimbursement
• $2,000 annual HRA and HSA contribution
• Free catered lunches every day + fully stocked kitchen
• Parental Paid Leave
• Flexible Spending Account
• Living Generously program with 100% charitable contribution match

Skills, Knowledge, and Personal Characteristics:

• First Impressions: Deliver a welcoming and hospitable experience for all visitors and employees.
• Hospitality Mindset: A genuine commitment to providing attentive, polished, and professional service.
• Anticipatory & Proactive: Observant and prepared, with the ability to identify needs and take appropriate action.
• Composure Under Pressure: Able to remain calm, adaptable, and solution-oriented during schedule changes, unexpected arrivals, or shifting priorities.
• Professional Judgment: Able to read the room, understand guest preferences, and interact confidently and appropriately with executives, clients, and employees.
• Strong Communication: Excellent verbal and written communication skills.
• Detail-Oriented: Strong organizational skills with attention to presentation, accuracy, and the overall guest experience in physical spaces.

What You’ll Do

• Visitor Arrival Experience: Coordinate a seamless arrival process by reviewing expected guests, greeting visitors professionally, offering refreshments, and guideing guests to the correct meeting spaces.
• Meeting Room Readiness: Conduct pre-meeting checks to confirm rooms are clean, technology is functioning, virtual meeting links are ready, and catering or materials are prepared as needed.
• Catering & Event Coordination: Coordinate catering for executive meetings, guest visits, and internal events, ensuring timely delivery, professional presentation, and appropriate clean-up in partnership with the building support team.
• Issue Resolution: Serve as a key point of contact for guest and executive requests. When issues arise, such as AV needs or temperature concerns, coordinate with the appropriate team to help resolve them efficiently.
• Concierge Support: Assist external visitors with transportation coordination, local recommendations, and other reasonable requests that support exceptional guest experiences.
• Cross-Department Coordination: Participate in daily coordination with Facilities and Engineering to review visitor schedules, maintenance activity, and any potential disruptions that may impact meetings or guests.
• Front Desk Operations: Partner with the Office Coordinator(s) to maintain appropriate reception coverage, support smooth handoffs, and ensure the front desk remains organized and welcoming.

Who You Are

• 2+ years of experience in high-end hospitality, front desk, executive concierge, or reception required.
• Strong working knowledge of Microsoft Office Suite.
• Familiarity with visitor management systems (e.g., Envoy) and conference room booking software.
• Strong working knowledge of general office equipment.
• Effectively prioritize and multi-task in a dynamic environment.
• Dependable and flexible, possessing the ability to maintain a strict, high level of confidentiality regarding executives, business dealings, and guests.

Equal employment opportunity, including veterans and individuals with disabilities.

PI285842592