Merchandise Operations Manager

We are looking for a Merchandise Operations Manager to support and strengthen digital merchandising execution for a leading software organization in San Francisco, California. This Long-term Contract position focuses on improving the tools, workflows, and operational practices that power engaging online shopping experiences across key customer touchpoints. The role works closely with product, engineering, marketing, and merchandising partners to deliver accurate content, increase discoverability, and enhance conversion opportunities.

Responsibilities:

• Drive day-to-day merchandising execution across digital storefront areas such as landing pages, site navigation, search results, product groupings, recommendation zones, and promotional features.

• Administer e-commerce and merchandising platforms to launch, revise, and maintain digital content and customer-facing experiences with consistency and accuracy.

• Set up and refine search behavior, curated assortments, and merchandising rules to improve product visibility, relevance, and overall customer engagement.

• Coordinate targeted experiences and support personalized campaigns by aligning audience segmentation with merchandising objectives.

• Create and uphold quality control procedures that help ensure smooth, timely, and error-free releases across digital channels.

• Work with cross-functional stakeholders to translate campaign plans, tests, and new business initiatives into executable merchandising operations.

• Build repeatable processes, clear documentation, and practical operating standards that enable scale and improve team efficiency.

• Review performance trends and operational outcomes to identify areas for optimization, automation, and continuous enhancement.

Qualifications:

• 3 to 5 years of experience in digital merchandising, e-commerce operations, content administration, or a closely related field.
• Hands-on experience managing merchandising tools or content platforms within a customer-facing online environment.
• Working knowledge of search merchandising, content publishing, personalization methods, and digital experience operations.
• Understanding of e-commerce platform fundamentals and how taxonomy, metadata, and content structure affect discoverability.
• Strong organizational and project coordination skills with the ability to manage multiple deadlines in a fast-moving setting.
• High attention to detail and a consistent focus on delivering accurate and well-executed online experiences.
• Effective communication and collaboration skills for working across product, engineering, marketing, design, and analytics teams.
• Experience with platforms or tools such as Shopify, Magento, Adobe Experience Manager, Contentful, Algolia, Optimizely, Jira, Tableau, Amplitude, or similar solutions is preferred.

Compensation

$40.00-$65.00 Hourly

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