Collections Clerk

We are looking for a Collections Clerk to support account follow-up and payment recovery efforts for a contract assignment. This position is well suited for someone who communicates confidently with customers, stays organized while managing account details, and works comfortably with Microsoft Office tools. The role focuses on maintaining accurate records, resolving outstanding balances, and delivering attentive customer service across both consumer and commercial accounts.

Responsibilities:
• Contact customers by phone and email to discuss past-due balances and encourage timely payment on consumer and commercial accounts.
• Review account information, document collection activity, and update payment details with strong accuracy and attention to detail.
• Handle billing and collection inquiries effectively, helping customers understand account status and available resolution options.
• Maintain organized records of conversations, commitments, and follow-up actions to support ongoing collection efforts.
• Use Microsoft Office applications to track account activity, prepare reports, and manage daily workloads efficiently.
• Enter and verify customer and payment information in company systems while ensuring records remain current and complete.
• Escalate unresolved accounts or payment issues when needed and coordinate with internal teams to support resolution.
• Meet daily activity expectations while providing courteous service during routine outreach and cold calling efforts.

Qualifications:

• Experience or exposure to collections work involving consumer, commercial, credit, or billing-related accounts.
• Ability to communicate clearly and professionally with customers in both routine service situations and collection conversations.
• Comfort making outbound calls, including cold calling, to follow up on overdue balances.
• Working knowledge of Microsoft Office applications, including tools used for documentation, tracking, and basic reporting.
• Strong data entry skills with the ability to maintain accurate account information.
• Good organizational skills and the ability to manage multiple accounts and follow-up tasks effectively.
• Entry-level candidates are welcome; no minimum years of experience are required.

Compensation

$19.00-$22.00 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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