Customer Service Representative

We are looking for a Customer Service Representative to support equipment service coordination for a long-term contract opportunity in Victor, New York. In this role, you will serve as a key point of contact for repair-related requests, helping customers and service partners move issues forward quickly and efficiently. The position requires strong communication, sound coordination skills, and a service-driven approach to reduce downtime and maintain a positive customer experience.

Responsibilities:
• Receive and coordinate incoming repair and service requests for a wide range of equipment, including company-owned, customer-owned, and third-party assets.
• Communicate with customers, vendors, and internal partners to gather details, provide updates, and keep service activities moving on schedule.
• Enter service-related information accurately into internal systems and maintain organized records for each request.
• Manage work progress from initial intake through completion, ensuring issues are addressed promptly and efficiently.
• Schedule service activities and help align repair timelines to support customer operations with minimal disruption.
• Handle inbound and outbound calls professionally while resolving questions and escalating complex matters when needed.
• Monitor open requests closely and follow up with the appropriate parties to drive timely resolution and strong service outcomes.

Qualifications:

• Previous experience in customer service, call center support, or a similar customer-facing position.
• Ability to manage inbound and outbound calls with professionalism and attention to detail.
• Experience with order entry, service coordination, or administrative support in a fast-paced environment.
• Strong scheduling and organizational skills with the ability to manage multiple requests at once.
• Clear written and verbal communication skills for working with customers, vendors, and internal teams.
• Comfortable using computer systems to document activity, update records, and track service requests.
• Demonstrated ability to stay customer-focused while solving problems and coordinating next steps.

Compensation

$19.00-$22.00 Hourly

About Us

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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