IT Administrator

We are looking for an IT Administrator to serve as the primary technology support contact for a manufacturing site in Pulaski, Tennessee, while also assisting remote employees across additional locations. This contract opportunity with permanent potential is ideal for someone who enjoys balancing hands-on technical support, systems administration, and local infrastructure ownership in a fast-moving production environment. The role works closely with plant leadership, operations, HR, maintenance, and corporate technology teams to keep users productive and site systems running reliably.

Responsibilities:
• Provide day-to-day technical support for roughly 80 to 90 employees in both office and manufacturing settings, resolving hardware, software, and access-related issues.
• Oversee administration of Windows-based environments, including desktop systems, server platforms, Microsoft 365, Active Directory, and Azure Active Directory.
• Handle account setup and removal, permission changes, password assistance, and lifecycle support for new employees, transfers, and departing employees.
• Support enterprise application access and troubleshoot user issues related to SAP S/4HANA and connected business systems.
• Maintain local infrastructure by supporting network switches, wireless connectivity, server resources, and endpoint device performance.
• Assist with operational technology and facility systems such as badge entry equipment, surveillance tools, scanners, and other site-based technologies.
• Work alongside production, maintenance, and operations teams to support manufacturing technology projects and Industry 4.0-related initiatives.
• Coordinate with corporate IT staff and external service providers to execute infrastructure, security, and site technology projects to completion.
• Keep asset records, support documentation, and system inventories accurate and up to date.
• Participate in off-hours support needs and provide backup assistance for other facilities when required.

Qualifications:

• 2 to 5 years of experience in IT support, systems administration, or infrastructure-focused technical roles.
• Prior experience supporting users within a manufacturing, industrial, or plant-based environment.
• Solid working knowledge of Windows 10 and Windows 11, Windows Server, Microsoft 365, Active Directory, and Azure Active Directory.
• Understanding of core networking concepts, including switch support, wireless connectivity, and general infrastructure troubleshooting.
• Experience with endpoint security, device administration, and Windows-based desktop environments.
• Familiarity with SAP or SAP S/4HANA user support is preferred.
• Strong communication, troubleshooting, and customer support skills with the ability to work effectively across multiple departments.
• Ability to manage tasks independently, stay organized, and handle several priorities in a fast-paced environment.

Compensation

$28.50-$34.00 Hourly

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