Reservation Specialist

Robert Half looking for a Reservation Specialist to join a hospitality-focused team in Kentucky in a contract role with the potential to become permanent. This position supports clients by coordinating lodging arrangements that align with travel guidelines, service expectations, and timing requirements. The ideal candidate is highly organized, communicates confidently by phone and email, and thrives in a fast-paced office setting where accuracy and follow-through matter.

We have a variety of open shifts (10 available open seats)

Responsibilities:

• Coordinate hotel reservations for client travel needs, typically handling stays ranging from one to ten room nights.

• Review each booking request against client-specific travel standards, including rate limits, preferred properties, distance considerations, and approved booking contacts.

• Complete incoming requests within required turnaround times while maintaining a high level of accuracy in all reservation details.

• Communicate with clients and internal partners by phone and email to clarify needs, provide updates, and confirm completed arrangements.

• Proactively follow up on pending requests before arrival dates to ensure all required booking information is secured.

• Resolve day-to-day reservation changes such as extensions, early checkouts, and other adjustments by working directly with hotels and clients.

• Enter and maintain reservation information in company systems with careful attention to completeness and correctness.

• Apply knowledge of hotel markets and lodging options to identify suitable accommodations that balance client needs with business objectives.

• Partner with account and hotel network teams to highlight frequently used properties and expand opportunities for preferred in-network bookings.

• Participate in training sessions, team meetings, and additional assignments as directed by leadership to support operational needs.

Qualifications:

• Prior experience in customer service, call center support, reservations, or a related client-facing role.
• Strong written and verbal communication skills with the ability to manage email correspondence and phone interactions professionally.
• Comfortable working across multiple browser windows and systems while maintaining speed and accuracy.
• Proven ability to stay organized, manage competing priorities, and meet deadlines in a high-volume environment.
• Solid problem-solving skills, including the ability to address booking issues, service concerns, and connectivity-related challenges.
• Detail-oriented approach to data entry and reservation processing with a focus on delivering dependable results.
• Ability to work onsite in an office environment and collaborate effectively with team leads and operations management.

Compensation

$16.35-$16.35 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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