Collections Specialist

We are looking for a detail-oriented Collections Specialist to support an IT solutions company on a contract basis. This fully remote opportunity is based in Wisconsin and is expected to last approximately 2 to 3 months, depending on hiring timelines and onboarding progress. The person in this role will help maintain healthy accounts receivable by managing past-due balances, resolving billing concerns, and supporting day-to-day collections activity.

Responsibilities:
• Review aging data regularly to identify overdue balances and prioritize collection efforts across assigned accounts.
• Contact customers with outstanding invoices through timely, consistent follow-up to secure payment and reduce delinquency.
• Investigate billing questions and work directly with customers to clarify charges, payment status, and account activity.
• Reconcile account discrepancies, including short payments and disputed balances, and drive issues through resolution.
• Oversee a portfolio of receivables and maintain accurate updates on collection status, risks, and next steps.
• Generate and deliver account statements or supporting documentation to customers as needed to facilitate payment.
• Respond to internal and external inquiries by researching account details and using available systems and resources to provide accurate answers.
• Support invoicing-related tasks and assist with additional accounts receivable requests as business needs evolve.
• Share observations and recommendations that can strengthen collections workflows and improve team efficiency.

Qualifications:

• At least 2 years of experience in accounts receivable, billing, or collections, preferably in a B2B environment.
• Strong attention to detail with the ability to manage deadlines and maintain accuracy in a fast-paced setting.
• Proficiency with Microsoft Office applications, including intermediate Excel skills such as pivot tables and VLOOKUPs.
• Clear written and verbal communication skills with the ability to interact effectively with customers and internal teams.
• Ability to manage multiple priorities, stay organized under pressure, and follow through on time-sensitive tasks.
• Comfortable adapting to changing processes, technologies, and business needs in a remote work environment.
• Experience with systems such as NetSuite, Salesforce, or FinancialForce is strongly preferred.
• Associate degree in Accounting and familiarity with SaaS-based business environments are preferred.

Compensation

Based on experience

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