Customer Experience Representative

We are looking for a Customer Experience Representative to join a collaborative team in Connecticut. This contract-to-permanent opportunity is ideal for someone who enjoys supporting customers, assisting sales efforts, and managing a variety of service-related tasks in a fast-moving environment. In this role, you will help strengthen customer relationships while contributing to order coordination, product support, and day-to-day operational coverage.

Responsibilities:
• Engage customers and retail partners through proactive outbound outreach to support sales activity and build ongoing business relationships.
• Prepare pricing information and product quotes while responding to inquiries with accurate and timely follow-up.
• Receive customer orders, enter order details into the system, and coordinate processing to support on-time shipment.
• Monitor open orders and communicate updates to customers regarding progress, timing, and any follow-up needs.
• Provide product guidance and technical assistance to help customers make informed purchasing decisions.
• Manage return requests and help resolve service issues in a thorough and customer-focused manner.
• Step in to support order entry coverage when needed to maintain workflow continuity across the team.
• Assist with customer engagement initiatives, including promotional events, trade shows, and new product launch activities.

Qualifications:

• Previous experience in customer service, customer experience, inside sales, or a related support role is helpful, though candidates with strong learning agility will also be considered.
• Strong written and verbal communication skills with the ability to interact professionally with customers and internal team members.
• Proficiency with Microsoft Office applications and comfort working within order or customer management systems.
• Excellent organizational skills with the ability to manage multiple priorities and follow tasks through to completion.
• Ability to work effectively in a fast-paced setting while maintaining accuracy and responsiveness.
• Capable of contributing both independently and as part of a team-oriented environment.
• High level of attention to detail and commitment to delivering dependable, high-quality support.

Compensation

$20.00-$20.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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