Medical Front Desk Specialist

We are looking for a Medical Front Desk Specialist to support daily patient-facing operations for a Contract position in Westborough, Massachusetts. This role is ideal for someone who brings professionalism to the front office, keeps scheduling organized, and creates a welcoming experience for patients from arrival through departure. The successful candidate will balance administrative accuracy with strong communication skills in a busy medical setting.

Responsibilities:
• Welcome patients and visitors, provide front desk assistance, and maintain a courteous and efficient reception area.
• Coordinate appointment calendars, schedule patient visits, and confirm upcoming appointments to support smooth clinic flow.
• Manage patient check-in activities, verify visit information, and direct individuals appropriately upon arrival.
• Answer incoming calls, respond to routine questions, and route messages to the appropriate clinical or administrative staff.
• Maintain accurate front office records, update patient information, and support documentation tasks in accordance with office procedures.
• Assist with general receptionist functions such as handling correspondence, preparing forms, and supporting day-to-day administrative needs.
• Communicate clearly with patients regarding office processes, appointment timing, and basic next steps during their visit.

Qualifications:

• Prior experience in a medical front office, healthcare reception, or a similar patient-facing administrative role.
• Demonstrated ability to schedule appointments accurately and manage multiple calendar needs in a fast-paced environment.
• Knowledge of patient check-in procedures and standard front desk workflows within a medical setting.
• Familiarity with basic medical terminology and the ability to use it appropriately in routine communication.
• Strong verbal and written communication skills with a service-oriented approach and attention to detail.
• Solid organizational skills, attention to detail, and the ability to handle multiple tasks efficiently.
• Proficiency with standard office systems and comfort learning practice-specific administrative tools.

Compensation

$15.04-$17.41 Hourly

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