Customer Service Representative

We are looking for a Customer Service Representative to join a team in Fort Wayne, Indiana in a Contract to Permanent position. In this role, you will serve as a key point of contact for customers, providing timely support, resolving questions, and ensuring orders are handled accurately. This opportunity is well suited for someone who communicates clearly, stays organized in a fast-paced environment, and takes pride in delivering a positive customer experience.

Responsibilities:
• Respond to incoming customer calls and messages with professionalism, accuracy, and a solutions-focused approach.
• Place and update customer orders in internal systems while checking details for completeness and correctness.
• Handle a mix of inbound and outbound communication to address inquiries, confirm information, and follow up on open issues.
• Investigate customer concerns and work with internal teams to provide prompt, effective resolution.
• Maintain clear records of customer interactions, order activity, and service outcomes.
• Use Microsoft Excel and related tools to track information, review data, and support daily service tasks.
• Provide consistent support that strengthens customer satisfaction and helps maintain efficient service operations.

Qualifications:

• Previous experience in customer service, call center support, or a similar client-facing role.
• Comfort managing high volumes of inbound calls while maintaining professionalism and attention to detail.
• Ability to make outbound calls for follow-up, clarification, or issue resolution as needed.
• Experience with order entry and processing information accurately in business systems.
• Working knowledge of Microsoft Excel for basic tracking, reviewing, and updating data.
• Strong verbal and written communication skills with a customer-first mindset.
• Solid organizational skills and the ability to manage multiple tasks in a fast-moving environment.

Compensation

$19.00-$21.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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