Collections Specialist

We are looking for a Collections Specialist to support receivables activities for a manufacturing business in Fresno, California. This contract position with permanent potential is ideal for someone with at least two years of experience managing both commercial and consumer collections while maintaining professionalism in customer interactions. The person in this role will help improve cash flow, resolve outstanding balances, and partner with internal teams to address billing and account concerns efficiently.

Responsibilities:

• Manage outreach for past-due accounts across commercial and consumer portfolios, using phone, email, and written communication to secure timely payment.

• Review aging reports and account status details to prioritize collection efforts and follow up on delinquent balances.

• Work with customers to clarify invoices, research payment issues, and help resolve disputes that may delay collections.

• Maintain accurate records of collection activity, payment commitments, and account updates within internal systems.

• Coordinate with billing, credit, and accounts receivable teams to support account reconciliation and improve collection results.

• Monitor payment trends and escalate higher-risk accounts when additional review or action is needed.

• Assist with credit and collections processes that support consistent cash application and stronger account management.

• Contribute to process updates and operational changes related to collections workflows as assigned.

Qualifications:

• At least 2 years of experience in collections, including work with commercial and consumer accounts.
• Practical knowledge of credit and collections procedures, billing follow-up, and accounts receivable activities.
• Ability to communicate professionally with customers while handling sensitive payment discussions.
• Experience reviewing account history, aging details, and outstanding balances to determine next steps.
• Strong organizational skills with attention to detail and accurate documentation habits.
• Ability to work effectively with cross-functional teams to resolve invoice and payment issues.
• Proficiency with standard business systems and tools used for collections tracking and account management.

Compensation

$20.00-$24.00 Hourly

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