Customer Service Representative

We are looking for a Customer Service Representative to join a busy team in Maryland. This contract opportunity with potential for a permanent role is well suited for someone who enjoys balancing customer interaction, order coordination, and technical learning in a high-volume setting. The person in this role will serve business customers, support field sales partners, and help ensure quotes and orders are handled accurately from initial inquiry through completion.

Responsibilities:
• Manage daily customer communication by phone and email, responding to inquiries, resolving issues, and providing a high level of service to business accounts.
• Enter and review a steady volume of orders and quotations each day, ensuring pricing, product details, and supporting information are accurate and complete.
• Develop customer proposals that clearly outline scope, conditions, and relevant exceptions so expectations are properly documented.
• Partner with outside sales representatives by supplying bid assistance, quote coordination, pricing support, credit-related follow-up, and general account administration.
• Guide customers through technical product options, explain specifications in straightforward terms, and assist with product selection decisions.
• Work closely with internal colleagues to support timely fulfillment, maintain service quality, and address order-related concerns before they escalate.
• Maintain organized records of customer interactions, order activity, and account details within the company CRM and related systems.
• Recognize opportunities to expand business within existing accounts and share sales leads or cross-sell insights with the broader team.

Qualifications:

• Previous experience in customer service, inside sales, order entry, estimating, industrial distribution, construction, manufacturing, or a similar business-to-business environment.
• Ability to learn technical products and communicate product information clearly to customers with varying levels of familiarity.
• Strong written and verbal communication skills with a detail-focused and service-focused approach.
• Proven ability to manage multiple priorities, stay organized, and maintain accuracy in a fast-moving workload.
• Comfort using CRM platforms, data entry systems, and standard business software; experience with Salesforce or comparable tools is preferred.
• Sound judgment, problem-solving ability, and attention to detail when handling quotes, orders, and customer requests.
• Ability to work independently while also collaborating effectively within a small team environment.
• Bachelor's degree is preferred, though equivalent work experience will also be considered.

Compensation

$21.38-$24.75 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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