Help Desk Analyst

We are looking for a Help Desk Analyst to join a security-focused organization in Green, Ohio. This long-term contract opportunity supports a large-scale infrastructure initiative across corporate locations and is ideal for professionals who thrive in high-volume technical support environments. The role centers on validating IT equipment, resolving user issues, and maintaining accurate support records while delivering dependable service throughout the project lifecycle.

Responsibilities:

• Provide front-line technical assistance for hardware, software, and Windows-based user issues in a structured help desk setting.

• Verify IT equipment before and after deployment activities to confirm readiness, performance, and compliance with project standards.

• Manage service requests and incident tickets from intake through resolution, ensuring timely updates and complete documentation.

• Troubleshoot common access, system, and desktop support issues using sound technical judgment and established support procedures.

• Support upgrade-related activities across a large multi-site environment, including validation tasks tied to network or switch-related changes.

• Document findings, resolutions, and recurring issues clearly so that support history and project outcomes remain well tracked.

• Communicate effectively with end users, team members, and project stakeholders to provide status updates and coordinate issue resolution.

• Contribute to team-based coverage schedules and collaborate with designated leads to maintain consistent service levels across assigned shifts.

Qualifications:

• Prior experience in IT help desk, technical support, or service desk environments.
• Working knowledge of Active Directory for basic user account and access-related support tasks.
• Hands-on experience supporting Microsoft Windows, including Windows 10 in an end-user environment.
• Ability to perform fundamental troubleshooting for desktop, login, and application-related issues.
• Experience handling service desk tickets with strong attention to detail and accurate recordkeeping.
• Background in call center or high-volume support operations with a customer-focused communication style.
• Strong written and verbal communication skills, along with the ability to follow documented support processes.

Compensation

Based on experience

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.