Customer Service Representative

We are looking for a Customer Service Representative to join a manufacturing team in New Berlin, Wisconsin. This Long-term Contract position focuses on supporting daily order flow, maintaining accurate records, and helping internal teams keep customer requests moving efficiently. The ideal candidate brings a strong service mindset, excellent attention to detail, and the ability to manage administrative tasks in a fast-paced environment.

Responsibilities:
• Manage daily customer order activity by entering requests, organizing order queues, and helping ensure prompt processing through company systems.
• Maintain accurate records by updating master data, entering information into internal platforms, and verifying details for completeness.
• Coordinate order dispatch activities and monitor progress so requests move forward on schedule.
• Review freight-related charges, process invoice documentation, and flag discrepancies when needed.
• Update spreadsheets and internal databases with current information to support reporting and operational accuracy.
• Transfer data between systems carefully and consistently while minimizing entry errors.
• Respond to questions from internal stakeholders and work across departments to resolve order or account issues.
• Provide administrative support that helps streamline fulfillment activities and maintain organized documentation.

Qualifications:

• At least 2 years of experience in customer service, order entry, data administration, or a similar support role.
• Strong accuracy and attention to detail when handling orders, records, and data updates.
• Proficiency with Microsoft Excel and other Microsoft Office applications.
• Effective written and verbal communication skills with the ability to work well across teams.
• Ability to prioritize multiple tasks and stay organized in a busy work environment.
• Experience supporting inbound customer inquiries or order-related communication is preferred.
• Familiarity with order management platforms or comparable business systems is an advantage.

Compensation

$23.75-$27.50 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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