Account Manager - Customer Support

We are looking for a customer-focused, detail-oriented individual to join our team as a Customer Service Representative in a contract-to-permanent position. This role is ideal for someone who enjoys managing client communication, coordinating recurring service-related projects, and keeping work accurate and on schedule in a busy office environment. You will act as a dependable point of contact for customers, support order and project activity from initiation through completion, and work closely with internal teams to deliver a smooth client experience.

Responsibilities:

• Manage recurring customer projects by organizing timelines, confirming details, and helping ensure work moves forward according to schedule.

• Serve as a primary contact for clients by handling inbound and outbound communication with responsiveness and attention to service quality.

• Enter and maintain order information, project records, and supporting documentation with a high degree of accuracy.

• Monitor active jobs from initial request through final completion, identifying issues early and keeping stakeholders informed of progress.

• Provide clear updates to customers regarding schedules, changes, and next steps to support a consistent and positive experience.

• Partner with internal departments to coordinate deliverables, resolve questions, and support timely, accurate execution of customer requests.

• Build strong working relationships with clients by understanding recurring needs and delivering dependable day-to-day support.

• Recommend practical improvements that help strengthen workflow efficiency and elevate overall customer satisfaction.

Submit your application and call to schedule a personal interview 423-265-5561 ***MUST meet minimum qualifications and undergo background screening and drug screening for consideration

Qualifications:

• Previous experience in customer service, call center support, account coordination, or a similar client-facing role.
• Ability to manage multiple priorities in a fast-paced setting while maintaining strong attention to detail.
• Strong verbal and written communication skills with the ability to interact professionally with customers and colleagues.
• Experience handling inbound calls, outbound calls, and customer inquiries in a service-driven environment.
• Comfort with order entry, record maintenance, and routine use of business software such as Microsoft Office, including Outlook and Excel.
• Strong organizational skills and the ability to follow projects through each stage of completion.
• A proactive, dependable approach with a willingness to learn new processes and contribute to team success.

Compensation

$17.00-$18.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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