Collections Analyst

Key Responsibilities 

Collections Operations 

• Manage a defined book of B2B accounts, working a prioritized queue daily to drive timely payment and reduce aged AR 
• Execute outbound contact strategy across phone and email, maintaining a minimum contacts per day in line with team standards 
• Work accounts across all aging stages — from early-stage courtesy reminders through to demand-stage and pre-legal escalation — following the team’s defined escalation policy 
• Log every contact attempt in HighRadius with full notes 
• Monitor and follow up on promises to pay (PTPs); action all broken PTPs same day they are identified 
• Identify and escalate accounts that manager involvement in line with the written escalation policy 

Dispute Management 

• Identify, code, and route disputes to the correct internal owner (billing, procurement, operations, or sales) using the team’s dispute classification framework 
• Track open disputes and follow up with resolution owners within the required timeframes to prevent aging 
• Communicate dispute outcomes clearly to customers and re-activate invoices in the collections queue once resolved 
• Flag recurring dispute patterns to the Collections Manager for upstream process improvement 

HighRadius & Systems 

• Work daily within HighRadius – managing your assigned queue, logging contacts, and updating account statuses 
• Provide feedback on HighRadius from a day-to-day user perspective in order to improve user experience and functionality  
• Support the transition from manual processes to automated workflows, including adopting new tools and following updated SOPs as they are introduced 
• Maintain accurate account data and statuses in Deltek and HighRadius, including payment terms, addresses, and contact details 

Pay-When-Paid & Project-Based Billing 

• Understand and apply pay-when-paid contract terms when managing relevant accounts, distinguishing these from standard collections activity 
• Work closely with project accountants to resolve billing queries and ensure invoice accuracy prior to collections outreach 
• Manage multi-invoice client relationships with an understanding of project-level billing and payment cycles typical in construction and engineering 

Reporting & Collaboration 

• Contribute to weekly team huddles and status meetings, flagging stuck accounts, broken PTPs, and internal blockers 
• Support the Collections Manager in preparing aging analysis and KPI reporting by maintaining accurate and up-to-date account notes and statuses 
• Collaborate with project accountants, operations teams, and internal stakeholders to resolve disputes and billing issues that are blocking payment 

Qualifications:

Required 

• 2+ years of experience in B2B collections, accounts receivable, or a closely related finance role 
• Demonstrated ability to manage a high-volume account book with discipline and attention to detail 
• Strong written and verbal communication skills, including the ability to handle difficult payment conversations professionally 
• Comfort working in ERP and AR systems; experience with Deltek, HighRadius, or similar platforms is an advantage 
• Organized self-starter who can manage competing priorities in a fast-paced environment 

Preferred 

• Experience in the construction, engineering, or professional services industry; familiarity with pay-when-paid contracts and project-based billing is a strong plus 
• Familiarity with dispute resolution workflows and cash application processes 
• Prior experience working in a distributed or multi-location team environment

Compensation

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.