AI Deployment Support Technician

Our client is looking for a hands-on IT deployment technician to provide onsite, white-glove support helping employees install the Claude desktop app and configure it within Microsoft Edge, the Atlassian suite (Jira, Confluence), and other tools.

POSITION: AI DEPLOYMENT SUPPORT TECH

LOCATION: DOWNTOWN DALLAS

DURATION: 2 MONTHS

RATE: $35 - $38

Responsibilities:

• Install and configure the Claude desktop application on employee laptops running Windows and macOS.
• Set up and configure Claude integration within Microsoft Edge for each employee.
• Configure Claude connections/integrations with Atlassian tools (Jira, Confluence) and other business applications.
• Deliver in-person, at-desk setup sessions, walking employees of varying technical skill levels through installation and first use.
• Troubleshoot install, authentication, and configuration issues on both Windows and Mac platforms.
• Track rollout progress per employee/department and report completion status to IT Service Delivery leadership.
• Document recurring issues and contribute to quick-reference setup guides for employees and the IT team.
• Escalate complex technical issues to the appropriate IT Service Delivery or security team.
• Ensure all installs and configurations follow Lantern Care's IT security and compliance standards.
• Create knowledgebase articles that cover the issues seen during the project.

Qualifications:

Requirements:

• Proven experience installing, configuring, and troubleshooting applications on both Windows and macOS.
• Experience configuring browser extensions/integrations (Microsoft Edge and/or Chrome).
• Strong desktop/end-user support experience, ideally including white-glove support. Comfortable working onsite, moving between desks, floors, and departments throughout the day.
• Experience using a ticketing system to track support work (e.g., Jira Service Management, ServiceNow).
• Preferred: prior experience supporting the rollout of an AI assistant tool (Claude, ChatGPT Enterprise, Microsoft Copilot).
• Preferred: familiarity administering or configuring Atlassian products (Jira, Confluence).

Compensation

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